Customer service

 

To inquire about an order, you can reach a customer service representative by calling

 +49 421 79309-20

Monday to Thursday: 8 am – 5 pm

Friday: 8 am – 2:30 pm

except bank holidays

You can also e-mail order related inquiries only to kundenservice@cellcosmet-cellmen.com, but due to security issues, please do not include order or credit card numbers in your message. Products displayed on the Cellcosmet-Cellmen website are eligible for sale only for German residents. The products and services available on the website, and any samples thereof which we may provide to you, are for personal use only. You may not sell or re-sell any of the products or services, or samples thereof, which you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, at our sole discretion, may result in the violation of our Terms and Conditions.

Should you wish to change your order, please contact us immediately since all orders are filled on a very prompt basis. To check the status of your shipping order, please go to https://www.dpd.com/de_privatkunden#!tracking and enter your package number that is on your shipping notice.

Delivery information

Orders are shipped by DPD. Delivery times are shown below. Orders are shipped and delivered on business days (Monday to Friday, except holidays). Please also note that we only deliver within Germany. If a product is out of stock, our customer service will contact you immediately.

Shipment rates per order


Standard delivery
FREE SHIPPING for all orders
Delivery within 3-5 business days

Express delivery
Shipping costs 7,50 €
Delivery within 1-2 business day(s)


Return policy

Always e-mail your concerns to kundenservice@cellcosmet-cellmen.com within 7 days of having received goods.

All information on the right of revocation can be found in our terms and conditions under § 3 Right of revocation for distance contracts.

If you have any questions regarding our customer service, please contact us.